Please be aware that all conversations with our organization may be recorded or monitored for quality assurance and training purposes. This Online Privacy Policy pertains to www.callwesolvedebt.com which is both owned and operated by We Solve Debt, LLC (referred to as the "Company"). It also extends to any online interfaces affiliated with the Company or its subsidiaries that link to this Policy; each of these is considered a "Site," collectively referred to as the "Sites." This Policy outlines how We Solve Debt, LLC collects and utilizes the personal information you provide and provides details on the choices available to you regarding the use of your information, your access to it, and the process for updating and correcting it.
Acceptance of this Policy
By utilizing this Site, you give your consent to this Online Privacy Policy. This includes your consent for the Company to use and disclose information about you in the manner described herein. Gathering and Use of Personal Information We gather the following personal information from you: Contact Information, such as your name, email address, mailing address, phone number, and any information you may choose to email to us.
We collect this information when you:
We employ this information to:
Obtaining Information from Third Parties
We may obtain marketing data about our customers from third-party sources and combine it with the personally identifiable information provided by customers. This is done to offer advertising and products that we believe may be of interest to customers.
Sharing of Information
We may share your financial and credit information with other companies within the We Solve Debt, LLC corporate family, its affiliates, and business partners. This is done to identify and pre-screen you for additional programs that we believe could benefit you. We may also disclose this information to carry out transactions that you have requested or to fulfill our contractual obligations to you. Additionally, we may share your information with service providers who conduct business operations on our behalf, companies that act as intermediaries for marketing our services, or others as permitted or required by law. We strictly limit the sharing, transfer, or disclosure of your nonpublic personal information to cases directly related to providing the services you've requested from us. It's important to note that mobile SMS opt-ins will not be shared.
We maintain the right to disclose your personal information when required by law, such as to comply with a subpoena, warrant, court order, or a similar legal process served on our website. Additionally, we may disclose information when we believe it's necessary to protect our rights, your safety, the safety of others, investigate fraud, and respond to governmental requests. In certain situations, we may be obligated to disclose personal data in response to lawful requests from public authorities, including those related to national security or law enforcement requirements. In the event that the Company undergoes a business transition, such as a merger, acquisition by another entity, or the sale of all or part of its assets, your personally identifiable information is likely to be among the transferred assets. We will notify you via email and/or with a prominent notice on our website about any changes in ownership or control of your personal information. We will also inform you about the options you have regarding your personal information in such cases.
We want to make it clear that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes unless express consent is provided. All of the above categories, except for text messaging originator opt-in data and consent, will not be shared with any third parties.
Choice/Opt-Out
If you prefer not to have your Nonpublic Personal Information shared with affiliated or non-affiliated third parties, you have the option to "opt out" of such disclosures. This means you can inform us not to make those disclosures (except for those permitted by law, even if you opt out). By choosing to opt out, we will refrain from disclosing this information to third parties for independent marketing of products or services. However, we may still include their offers in billing statements and other routine communications we send to you in connection with servicing your business relationship with us.
To exercise your option to opt out, please contact us via telephone or email. If you wish to stop receiving our newsletter or marketing emails, you can follow the unsubscribe instructions provided in each newsletter or marketing email, or you can contact us at support@wesolvedebt.com. To opt out of receiving text/SMS messages, you can simply send "END" or "STOP" at any time, or you can email us at support@wesolvedebt.com.
Cookies and Other Tracking Technologies
A cookie is a digital file containing a string of text that stores information. Typically, web servers hosting and managing websites send these cookies to your computer, where they are stored in your web browser. The web browser communicates information about your interactions with the website back to the web server, allowing for personalization based on your previous interactions.
We Solve Debt, LLC and our partners utilize cookies and similar technologies to analyze trends, administer the website, track user movements around the site, and gather demographic information about our user base as a whole. You have the ability to control the use of cookies at the individual browser level. However, please be aware that disabling cookies may limit your ability to use certain features or functions on our website or service.
Log Files
A log file is a digital record of interactions between software systems. Log files exist on all internet and IP-enabled devices, including mobile devices, connected TVs, and enhanced email methods described herein. These log files may include information such as internet protocol (IP) addresses, browser types, internet service providers (ISPs), referring/exit pages, operating systems, date/time stamps, and page views.
We utilize this information to analyze trends, manage the site, track user movements around the site, and gather demographic information about our user base as a whole. We may also record your IP address when you place an order on our site to detect and prevent fraud.
We partner with a third party to display advertising on our website or manage our advertising on other sites. Our third-party partner may use technologies like cookies to collect information about your activities on this website and other sites to provide you with advertising based on your browsing activities and interests.
Correcting and Updating Your Personal Information
Upon request, we will provide you with information about whether we hold any of your personal information. If you wish to request corrections, updates, or deletion of your personal information, or if you'd like us not to sell or share your personal information, please contact us at support@wesolvedebt.com. We will respond to your request within a reasonable timeframe.
Data Retention
We will retain your information for at least as long as your account remains active or as needed to provide you with services. We will continue to use and retain your information as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements.
Links to Other Websites
Our site includes links to other websites, and their privacy practices may differ from those of callwesolvedebt.com. If you provide personal information to any of those sites, your information will be subject to their respective privacy statements. We encourage you to carefully read the privacy policy of any website you visit.
Social Media Widgets
Our website may feature Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs running on our website. These Features may collect your Internet Protocol (IP) address, the page you are visiting on our website, and may place a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing them.
Testimonials
We display personal testimonials from satisfied customers on our website, along with other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@wesolvedebt.com
Security
The security of your personal information is of utmost importance to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
We understand the significance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. To that end, we employ commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, use, and disclosure. However, it's important to note that even with these safeguards in place, no data transmission over the internet or other networks can be guaranteed 100% secure. While we strive to protect information you transmit to us, you do so at your own risk.
Notice to California Residents
If you are a California resident, California law may afford you additional rights regarding We Solve Debt's collection and use of your personal information. Following your review of this Online Privacy Policy, please visit We Solve Debt's California Privacy Notice by clicking here to learn more about your California Privacy Rights.
Notice to Vermont Residents
In response to Vermont regulations, we treat accounts with Vermont billing addresses as if you requested that we not share your information with non-affiliated third parties and that we limit the information we share with our affiliates. If we do disclose information about you to non-affiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transactions and experiences with you.
Notice to Nevada Residents
We are providing you with this notice in accordance with state law. You may be added to our internal Do Not Call List by making a written request directly to us, asking us to stop calling you. To do so, contact us at support@wesolvedebt.com. Nevada law also requires us to provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; email: BCPINFO@ag.state.nv.us.
Protecting Children's Privacy Online
The Site is not intended for individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13. Please visit the Federal Trade Commission website for more information regarding the Children's Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or someone not of legal age in their relevant jurisdiction, please contact us via email or at our physical mailing address listed in the "Contact Us" section below, and we will make every reasonable effort to remove the information.
Practices for Contacting You
We Solve Debt is a trusted provider of debt relief services. Our organization is committed to honest and transparent advertising practices. We want to assure you that we will never make unsolicited "cold calls" to you. In the past, consumers have reported receiving calls from individuals falsely claiming to represent us (We Solve Debt) without our authorization. These individuals have used our name, even displaying it in their Caller ID, and have falsely stated that they are collecting a debt on our behalf, attempting to obtain payment information from you via telephone. It's important to emphasize that none of these claims are true. We do not contact you to collect debts, and, in fact, we have reported these violations to law enforcement authorities. We urge you to protect yourself and not be deceived.
If you ever have questions about whether a call you receive using our name is legitimate, please contact us directly at 904-203-1470. We are here to assist you and ensure your protection.
Notification of Privacy Statement Changes
We may periodically update this Policy as we modify or change our information practices. In case we make changes to the Privacy Notice, we will revise the "Last Updated" date at the top of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Site. By using the Site following these changes, you indicate your acceptance of the revised Notice.
Contact Information You can get in touch with us through writing or email using the address provided below:
We Solve Debt LLC
4503 NW 103rd Ave STE 104
Sunrise, FL 33351
support@wesolvedebt.com
954-289-5186
Call Monitoring
Please be aware that all calls with the company may be recorded or monitored for quality assurance and training purposes.